Analisis Beban Kerja Tenaga Kesehatan Dan Dampaknya Terhadap Kualitas Pelayanan Rumah Sakit: Systematic Literature Review
DOI:
https://doi.org/10.38215/6t74n872Kata Kunci:
healthcare workers, hospital, service quality, workload,, work productivityAbstrak
Hospital service quality is influenced by various factors, one of which is the workload experienced by healthcare workers. Increasing healthcare service demands, combined with an insufficient number of healthcare personnel and growing job complexity, may lead to excessive workloads. This study aimed to analyze the impact of healthcare workers' workload on the quality of hospital services. The study employed a Systematic Literature Review (SLR) method by analyzing 20 relevant scientific articles obtained from national and international sources. The literature review findings indicate that excessive workload tends to be associated with decreased performance and productivity among healthcare workers, as well as increased work stress, fatigue, and burnout. Furthermore, poorly managed workloads may affect patient safety, healthcare workers' job satisfaction, and hospital service efficiency. Several studies also revealed that organizational support, work motivation, and healthcare workers' competencies can help reduce the negative effects of workload. In conclusion, effective workload management through proper workforce planning and appropriate task distribution is essential for improving the quality of hospital services.
Unduhan
Referensi
Alawiyah, R., & Susilawati. (2025). Hubungan Antara Beban Kerja dengan Stres Kerja Pada Perawat Rumah Sakit di Indonesia. ZAHRA: Journal of Health and Medical Research, 4(2), 428–435.
Alfian, A. H., & Rahmana, M. I. (2023). Analisis Dampal Beban Kerja dan Gaji Terhadap Kinerja Karyawan Tenaga Sukarela Rumah Sakit: Perspektif Potensi Kecurangan Yang Terjadi. EKOBIS, 24(1), 14–27.
Anasulfalah, H., Qomari’ah, A. N., Rokhmatun, P. N., Widiyanto, A., & Atmojo, J. T. (2024). Beban Kerja, Penghasilan dan Kepuasan Tenaga Kesehatan di Rumah Sakit: Meta Analisis. Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal, 14(3), 1161–1172.
Aprilia, F., Samsir, & Pramadewi, A. (2017). Pengaruh Beban Kerja, Stres Kerja dan Motivasi Kerja Terhadap Kinerja Perawat Rumah Sakit Islam Ibnu Sina Pekanbaru. JOM Fekon, 4(1), 87–100.
Dimiri, D., Mek, N., Apini, M. T., Ali, T., Pumuye, G. T., Laka, V. J., Jogo, R., Kari, P., Mollent, O., Luo, D., Maalsen, A., Yapi, K., & Madodo, R. (2022). Estimating staffing requirements using workload indicators of staffing need at Braun District Hospital in Morobe Province , Papua New Guinea. Human Resources for Health, 19(1), 1–13. https://doi.org/10.1186/s12960-021-00677-x
Faatin, A. N., & Ilyas, J. (2025). Analisis Beban Kerja Perawat Rawat Inap di Indonesia Pasca Pandemi COVID19 : Literature Review. Syntax Literate: Jurnal Ilmiah Indonesia, 10(7), 1104–1114.
Fadhila, P. S. F., & Dhamanti, I. (2026). Literature Review: Analisis Dampak Beban Kerja Tenaga Kesehatan Terhadap Keselamatan Pasien di Rumah Sakit. Jurnal Kesehatan Tambusai, 7(1), 4555–4571.
Hao, X., Han, L., Zheng, D., Jin, X., Li, C., & Huang, L. (2023). Assessing resource allocation based on workload : a data envelopment analysis study on clinical departments in a class a tertiary public hospital in China. BMC Health Services Research, 1–13. https://doi.org/10.1186/s12913-023-09803-y
Khasyanah, A. N., Sari, D. P., & Listyorini, P. I. (2024). Hubungan Antara Beban Kerja dengan Kinerja Petugas Bagian Pelayanan Penunjang Medis di Rumah Sakit PKU Muhammadiyah Sukoharjo. Journal of Education Innovation and Public Health, 2(4), 108–124.
Kristanti, R., Bastian, A., & Amdanata, D. D. (2024). Analisa Pengaruh Beban Kerja, Kepuasan Kerja, dan Motivasi Kerja terhadap Kinerja Perawat dan Tenaga Kesehatan di Lingkungan Rumah Sakit Umum Daerah Kabupaten Rokan Hulu. South East Asian Management Concern, 1(2), 51–59.
Mayora, L. I., & Sihombing, M. (2023). Pengaruh Job Insecurity dan Beban Kerja Terhadap Turnover Intention Pada Karyawan Rumah Sakit Umum Mitra Sejati Medan. TRANSEKONOMIKA: Akuntansi, Bisnis Dan Keuangan, 3(2), 302–310.
Megowati, K. W., & Syarifah, D. F. (2021). Hubungan Kelelahan (Fatigue) dan Beban Kerja Terhadap Kinerja Tenaga Kesehatan di Rumah Sakit Medika Mulia Tuban. Journal of Public Health Science Research (JPHSR), 2(2), 20–26.
Novannisa, N., Hidayat, B., & Lavinia, Z. (2024). Evaluasi Metode Pengukuran Beban Kerja (WISN) di Fasilitas Pelayanan Kesehatan: Systematic Literature Review. PREPOTIF: Jurnal Kesehatan Masyarakat, 8(2), 4441–4447.
Ramadhani, F. D. (2025). Analisis Faktor Penyebab Turnover Intention Tenaga Kerja Rumah Sakit: Literature Review. Jurnal Kesehatan Tambusai, 6(3), 11721–11732.
Suherman, D., & Paskarini, I. (2025). The Effect Of Workload On The Work Productivity Of Nurses At Pemangkat Regional General Hospital Sambas Regency. Care: Jurnal Ilmiah Ilmu Kesehatan, 13(3), 616–626.
Wildan, & Hariyati, T. S. (2024). Efektivitas Penggunaan Teknologi Telemedicine Terhadap Peran Manager Menganalisis Beban Kerja Tenaga Kesehatan Pada Fungsi Staffing di Rumah Sakit: Literature Review. Cendekia Medika: Jurnal STIKES Al-Ma’arif Baturaja, 9(1), 65–71.
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2026 JURNAL TERAS KESEHATAN
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish articles in Jurnal Teras Kesehatan agree to the following terms:
- Authors retain copyright of the article and grant the journal right of first publication with the work simultaneously licensed under a CC-BY-SA or The Creative Commons Attribution–ShareAlike License.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access)
