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@article{ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN RAWAT JALAN DI RS AZRA TAHUN 2019: Analysis of Patient Satisfaction on Outpatient Services at Azra Hospital in 2019_2020, volume={3}, url={https://jurnal.politeknikalislam.ac.id/index.php/jutek/article/view/45}, DOI={10.38215/jutek.v3i1.45}, abstractNote={ Patient satisfaction is the level of conformity between patients ’expectations of the ideal service and patients’ perceptions of the real services they received. Tjiptono (2007) stated that there were 5 dimensions of service quality, tangible, reliability, responsiveness, assurance, and empathy (willingness to care). This study aimed to analyze the Patient Satisfaction of Outpatient Services in Azra Hospital 2019. The research method used descriptive method with the IPA (Importance Performance Analysis) method. This study produced a description of the characteristics of respondents who visited the Azra Bogor Hospital as listed in table 4.1. The results showed that the largest respondents aged