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@article{Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Kesehatan Di Rumah Sakit Khusus Bedah Banjarmasin Siaga: A SATISFACTION OF OUTPATIENTS TOWARDS HEALTH SERVICE QUALITY AT BANJARMASIN SIAGA SPECIAL SURGICAL HOSPITAL_2024, volume={7}, url={https://jurnal.politeknikalislam.ac.id/index.php/jutek/article/view/125}, DOI={10.38215/jtkes.v7i1.125}, abstractNote={ There is a relationship between responsiveness and tangible factors with outpatient satisfaction at Banjarmasin Siaga Special Surgical Hospital. However, there is no relationship between reliability, assurance, and empathy with outpatient satisfaction at Banjarmasin Siaga Special Surgical Hospital.   Keywords: Patient satisfaction, outpatient care, service quality, hospital }, number={1}, journal={Jurnal Teras Kesehatan}, year={2024}, month={Jan.}, pages={24–29} }