Peningkatan Leadership Tenaga Kesehatan di Rumah Sakit sebagai Upaya Peningkatan Mutu Pelayanan

Abstract

Hospitals require effective leadership to ensure high-quality services. However, many hospitals, particularly type C, face challenges in leadership that affect team coordination, decision-making, and patient satisfaction. This community service program aimed to enhance healthcare workers’ leadership capacity through transformational leadership training based on experiential learning. Methods included interactive lectures, focus group discussions, role-play, case studies, and pre–post evaluations. The activity was conducted at Avisena General Hospital, Cimahi City, involving 20 healthcare and management participants. Results showed a ≥50% increase in leadership understanding scores in the post-test compared to the pre-test, as well as the development of a reusable leadership training module and follow-up action plans. This program is expected to foster a collaborative leadership culture, improve service quality, and serve as a sustainable internal training model for hospitals.