GAMBARAN PELAYANAN ADMINISTRASI PENDAFTARAN RAWAT JALAN PASIEN BPJS SELAMA MASA PANDEMI COVID-19 DI RUMAH SAKIT ISLAM BANDUNG TAHUN 2021

DESCRIPTION OF ADMINISTRATION SERVICES OF BPJS OUT PATIENTS REGISTRATION DURING THE COVID-19 PANDEMIC AT AL ISLAM HOSPITAL BANDUNG IN 2021

Authors

  • Mutiafani Hanafi Politeknik Al Islam Bandung
  • Wiwin Winarti Politeknik Al Islam Bandung
  • Kamila Rostiana Rihadatul'aisy Politeknik Al Islam Bandung

DOI:

https://doi.org/10.38215/jtkes.v4i2.77

Keywords:

BPJS Patients, Registration, Out-patient, Covid-19

Abstract

The title of this research is "Overview of BPJS Outpatient Registration Administration Services during Covid-19 Pandemic at Al Islam Hospital Bandung in 2021". The purpose of this research was to determine the outpatient registration administrative services provided to BPJS patients. This research was conducted from April to June 2021. The type of research used is using a qualitative method with a descriptive approach, while the data collection technique is through a document review process, interviews with the registration supervisor and several staff who served as implementers and also observations carried out in the outpatient registration unit of BPJS patients. The collected data is then analyzed and described in a detailed and structured manner. The results of this research are the process of implementing registration services refers to the applicable regulations and also the provisions that have been made by the hospital. Some of the registration services at Al Islam Hospital that can be used by BPJS patients are, Direct Registration, Telephone Registration, Autoregistration, Referrals between health facilities, and Internal Referrals. From these data it is concluded that the services provided by Al Islam Hospital during the pandemic has made the necessary modification to the existing regulation to adhere covid-19 protocol, are in accordance with applicable regulations and implemented in accordance with the standard operating procedures set by the Hospital.

Keywords: BPJS Patients, Registration, Out-patient, Covid-19

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Published

2022-01-28

How to Cite

Hanafi, M., Winarti, W., & Rihadatul’aisy, K. R. (2022). GAMBARAN PELAYANAN ADMINISTRASI PENDAFTARAN RAWAT JALAN PASIEN BPJS SELAMA MASA PANDEMI COVID-19 DI RUMAH SAKIT ISLAM BANDUNG TAHUN 2021: DESCRIPTION OF ADMINISTRATION SERVICES OF BPJS OUT PATIENTS REGISTRATION DURING THE COVID-19 PANDEMIC AT AL ISLAM HOSPITAL BANDUNG IN 2021. Jurnal Teras Kesehatan, 4(2), 54–62. https://doi.org/10.38215/jtkes.v4i2.77